FAQ
Straight Answers About How the Care Plans Work.
Everything I get asked before requesting a plan: pricing, support, onboarding, service commitments, and what happens when something goes wrong. Still stuck? Send me a message and I’ll answer directly.
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Plans & Pricing
How much does WordPress maintenance cost for a business site?
Each subscription covers one WordPress installation. Essentials is $59/month or $566.40/year, Professional is $119/month or $1,142.40/year, and Enterprise is $229/month or $2,198.40/year. The annual amounts include the existing 20% discount. Multisite requires separate assessment and quotation.
What’s included in every plan?
Every plan includes routine maintenance, automated monitoring, daily off-site backups retained for 30 days, monthly reporting, and recovery assistance. I also take an additional backup before significant maintenance changes. Existing malware or significant faults found during onboarding are assessed and quoted before coverage begins.
Is there a cheaper bare-bones tier?
No. The lowest plan, Essentials, is already a complete care plan. I’d rather keep every site properly protected than sell a cheaper option that skips backups or security.
Can I pay annually?
Yes. Annual care is paid upfront for 12 months at a 20% discount: Essentials is $566.40, Professional is $1,142.40, and Enterprise is $2,198.40. It does not renew automatically. I invite you to renew before the term ends and do not charge for another year without your approval.
Which plan is right for my site?
Choose Essentials for maintenance, monitoring, backups, reporting, and recovery assistance; maintenance-related assistance is included, and additional troubleshooting or content edits are quoted separately. Professional includes up to 1 hour total of eligible support or content edits each month. Enterprise includes up to 3 hours total of eligible support or content work each month. Included time does not roll over. Routine maintenance and fixes directly caused by my maintenance work do not use the allowance.
Do you support WooCommerce, membership and LMS sites?
Eligible WooCommerce assistance is available within the Professional 1-hour allowance or Enterprise 3-hour total allowance. Multisite always requires a separate assessment and quotation. LMS work, new functionality, and larger changes are scoped separately unless they are confirmed as eligible within the selected allowance.
Getting Started & Onboarding
How does onboarding work?
Onboarding begins within one business day of receiving payment and all required access. I complete an initial assessment, take a backup, and set up monitoring. If existing malware or significant faults make maintenance unsafe, I identify and discuss them before coverage begins.
How long does onboarding take?
Onboarding is completed after the initial assessment, backup, and monitoring setup. The timing depends on the site’s condition, access, and any issues that need to be discussed first.
What does the first 30 days look like?
Week one is onboarding: backups verified, updates cleared, security hardened, performance baseline captured. After that it settles into the normal rhythm of proactive updates, monitoring, and any edits or fixes your plan covers. At the end of the month you get a report showing exactly what was done.
Do I have to move my hosting to work with you?
No. I work on whatever host you’re already on. If your hosting is actively causing problems I’ll tell you and suggest options, but switching is always your call, never a requirement.
What if my site is a mess or hasn’t been updated in years?
That’s a common starting point and it’s fine. I’ll take a full backup first, then work through updates carefully on a staging copy where needed, fixing conflicts as they come up. Sites that are badly out of date may need a short catch-up period, which I’ll scope with you before starting.
Support & Communication
How do I contact you when I need help?
Email or WhatsApp. You send requests directly to me, with no ticket queue to fight through and no first-line support to get past. You’re always dealing with the person doing the work.
How fast do you respond?
Human support is Monday to Saturday, 8am to 5pm GMT, including public holidays. Sunday is outside support hours. For a site that is unavailable, suspected compromise, or checkout that is unavailable, I aim to respond within 2 support hours. For an important feature failing with a workaround, or for routine questions and edits, I aim to respond within 1 business day. Response time counts only during support hours; a business day is Monday to Saturday. An initial response means I review your request and explain the next step, not that the issue is resolved. I provide progress updates while an issue remains open.
Do you offer 24/7 support? How are emergencies handled?
Automated uptime and security monitoring runs 24/7. Human support is Monday to Saturday, 8am to 5pm GMT, including public holidays. Sunday is outside support hours. I prioritise alerts that suggest the site is unavailable, checkout is unavailable, or the site may be compromised.
Who actually does the work?
I do. Every update, fix, edit and report is handled by me personally. Nothing is outsourced and nothing is run by an untrained first-line team.
Service commitments
What are your service commitments?
I follow clear maintenance routines, keep automated uptime and security monitoring running 24/7, take daily off-site backups retained for 30 days, review performance monthly, report monthly, and communicate the next step while an issue remains open. Human support is Monday to Saturday, 8am to 5pm GMT, including public holidays.
Do you guarantee uptime, delivery, recovery time, or performance scores?
No. Hosting, third-party services, site condition, and access can affect each outcome. I investigate failures and restore from an available clean backup where appropriate.
What happens if something breaks after an update?
I take a backup before significant maintenance changes and check key pages afterwards. If my maintenance work directly causes a problem, I investigate and fix it without using your support allowance. A clean backup may be restored where appropriate.
Security & Maintenance
What do you do to keep my site secure?
I monitor threats, maintain configured protections, apply security patches, and investigate alerts. Recovery assistance is included where appropriate, but no website can be promised complete protection from every incident. Existing malware found during onboarding is assessed and quoted before coverage begins.
Are updates included in every plan?
Yes. Routine WordPress core, plugin, and theme updates are reviewed and applied weekly, with a backup beforehand and key-page checks afterwards. Critical security updates are assessed as a priority.
Do you take backups, and where are they stored?
Yes. Daily backups are stored off-site and retained for 30 days. I also take an additional backup before significant maintenance changes. Restoration depends on the availability of a suitable clean backup and the access available during the incident.
Contracts & Billing
Do you lock me into a long-term contract?
Monthly plans require 30 days’ cancellation notice. Annual care is paid upfront for 12 months at a 20% discount and does not renew automatically. I invite you to renew before the term ends and do not charge for another year without your approval.
Can I cancel anytime?
Monthly plans can be cancelled with 30 days’ notice. You can cancel an annual plan during the year. Care continues through the current paid month, and I refund remaining full unused months at the discounted annual rate. On exit, I provide a handover summary and remove my access after the agreed handover steps.
Do you offer refunds?
For an annual plan cancelled during the year, care continues through the current paid month and I refund remaining full unused months at the discounted annual rate. This does not affect any rights you have under applicable law. I explain the terms before you make any payment.
Extra Work & Development
What if I need work beyond what my plan covers?
I explain the scope and ask for approval before doing anything beyond the plan. Additional approved work costs $50/hour. More on development services.
Do you build brand-new websites from scratch?
Full new-site builds, logo and graphic design, content writing and paid-ads management aren’t part of the care plans. If you need a new build, ask me and I’ll either scope it separately or point you to someone who’s a better fit.
Can you migrate my site to a new host or domain?
Yes. Migrations are handled as scoped project work. I move the site on a staging copy, test it thoroughly, and cut over with minimal downtime once you’ve signed off.
WordPress SEO
Is SEO included in the care plans?
The care plans focus on security, maintenance and performance. Technical WordPress SEO is a separate add-on service covering site audits, schema markup, on-page optimization, Core Web Vitals and structured data.
What is WordPress SEO, exactly?
It’s the work of making a WordPress site genuinely search-engine-friendly: clean titles and headings, fast Core Web Vitals, correct schema markup, crawlable structure and high-quality content. The goal is to help search engines understand your site so it can rank better.
How long until I see SEO results?
You see documented progress in the first month, because every change is logged and reported: what was fixed, how many errors and warnings cleared, and how your Ahrefs Health score moved.
How do you use Ahrefs?
Ahrefs is the roadmap. I work from the most critical and impactful issues it flags and keep going until the site health score reaches 100, with a detailed report every month showing what changed.
Do you provide SEO strategy or run ad campaigns?
No. I don’t do SEO strategy, keyword-targeting plans or search-engine marketing. My SEO service is entirely about optimising the WordPress site itself to meet modern search-engine standards.
Still Have Questions?
Send me a message and I’ll review it, explain the next step, and keep you updated while it remains open.